PRIVACY POLICY

1. Who I am

MJ James Counselling is operated by [Your full name trading as MJ James Counselling], providing in-person and online counselling to adults in the UK.
Email: [ maryjanejames12@gmail.com ]
 

2. What personal data I collect

• Name and contact details supplied through the website contact form or email

• Any information you choose to include in your enquiry

• IP address and basic analytics data (via cookies / Google Analytics if used)
   

3. How and why I use it

• To respond to your enquiries or arrange an initial appointment

• To manage counselling records if we agree to work together

• To maintain required professional and legal records

• Website analytics (anonymous statistical information only)
   

4. Lawful basis for processing

• Legitimate interests – responding to enquiries

• Contract – providing counselling services

• Legal obligation – record-keeping, safeguarding, or insurance requirements

• Consent – where you have specifically agreed (e.g. to receive information)
   

5. Sharing and storage

• Data is stored securely on password-protected devices and encrypted cloud storage.

• I do not sell or share data for marketing.

• Service providers (e.g. email host, website host) may process data on my behalf under UK GDPR-compliant contracts.
   

6. Retention

Enquiry emails are normally deleted within 6 months if no sessions occur.
Client records are kept for [usually 5–7 years — confirm your professional-body guideline] and then securely destroyed.
 

7. Your rights

You have the right to access, correct, erase, restrict or object to the processing of your data.
To exercise these rights, contact me at [ maryjanejames12@gmail.com ].
If you are unhappy with how your data is handled, you can complain to the Information Commissioner’s Office: www.ico.org.uk.

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8. Cookies and analytics

See the [Cookie Policy below] for details of cookies used on this site.